Thank you for shopping with us. If you are not completely satisfied with your purchase, you may return or exchange it under the conditions below.
Returns & Exchanges
-
You may return or exchange most items within 30 days from the date of delivery.
-
To be eligible for a return or exchange:
-
The item must be unused, unworn, and in the same condition as when delivered.
-
The item must be in its original packaging, with all tags, certificates (if any), and invoice/receipt attached.
-
-
Non-returnable items: Customised pieces, engraved items, or any product marked as “final sale” will not be eligible for return/exchange. (You may choose to specify this in your store’s case.)
Refunds or Store Credit
-
Upon receiving and inspecting the returned item, we will notify you of refund approval or store-credit option.
-
Refunds will be issued via the original payment method (or store credit/exchange, as per your preference). Processing time typically takes 5–10 business days after we receive the return.
Return Shipping & Costs
-
Customer is responsible for return shipping costs, unless the return is due to a fault, defect, or wrong item sent.
-
We recommend shipping via tracked/insured courier to safeguard the package; we are not liable for lost or damaged return shipments.
How to Initiate a Return/Exchange
-
Contact our customer support at [email / phone].
-
Provide order number, item details, reason for return/exchange, and pictures if the item is damaged/faulty.
-
Pack the item securely and send it to our returns address.
-
Upon receipt and verification, we will process refund or exchange as per policy.
